GENESYS GCX-SCR VALID TEST EXPERIENCE | PDF GCX-SCR CRAM EXAM

Genesys GCX-SCR Valid Test Experience | PDF GCX-SCR Cram Exam

Genesys GCX-SCR Valid Test Experience | PDF GCX-SCR Cram Exam

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Tags: GCX-SCR Valid Test Experience, PDF GCX-SCR Cram Exam, Real GCX-SCR Question, GCX-SCR Latest Exam Labs, Latest GCX-SCR Exam Test

In today's world, the Genesys Cloud CX: Scripting Certification (GCX-SCR) certification exam has become increasingly popular, providing professionals with the opportunity to upskill and stay competitive in the tech industry. At ActualPDF, we understand the importance of obtaining the Genesys GCX-SCR Certification in the Genesys sector, where technological advancements constantly evolving.

Genesys GCX-SCR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 2
  • Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 3
  • Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 4
  • Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 5
  • Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.

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PDF Genesys GCX-SCR Cram Exam | Real GCX-SCR Question

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Genesys Cloud CX: Scripting Certification Sample Questions (Q48-Q53):

NEW QUESTION # 48
You cannot schedule a callback for more than 30 days in advance.

  • A. True
  • B. False

Answer: B

Explanation:
In Genesys Cloud CX, you can schedule a callback for more than 30 days in advance. The platform allows flexibility in setting callback times, ensuring that customer interactions can be scheduled according to business needs, even if that requires scheduling far into the future.
The statement that you cannot schedule a callback for more than 30 days in advance is false.
References:
* Genesys Cloud CX Callback Feature Documentation.


NEW QUESTION # 49
You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.
1) Associate a contact list with the script.
2) Create a Script.
3) Invoke the "Outbound Create Contact" action with appropriate variables.
4) Enable Outbound features.

  • A. 2,4,3,1
  • B. 2,4,1,3
  • C. 2,3,4,1
  • D. 1,2,3,4

Answer: B

Explanation:
To configure a script that allows agents to create a contact in the contact list in Genesys Cloud CX, the following sequence should be followed:
* Create a Script: Start by creating a new script that will serve as the framework for the agent's interaction.
* Enable Outbound features: Before the script can interact with outbound services, outbound features must be enabled in the script settings.
* Associate a contact list with the script: The script needs to be associated with a specific contact list to ensure that contacts can be added directly to the correct list.
* Invoke the "Outbound Create Contact" action with appropriate variables: Finally, add the
"Outbound Create Contact" action to the script and configure it with the appropriate variables to capture the necessary contact details from the agent.
This order ensures that the script is correctly set up to interact with the contact list and allows agents to add new contacts as needed.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 50
Which of the following best defines the ACD evaluation method Best Available Skills?

  • A. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.
  • B. Looks for the first available agent and ignores any skill requirements.
  • C. Matches the interaction to the first available agent who has all of the requested skills.

Answer: C

Explanation:
The Best Available Skills ACD evaluation method in Genesys Cloud CX is designed to match the interaction with the first available agent who possesses all the required skills for the interaction. This method ensures that interactions are handled by agents who are qualified to meet the customer's needs, improving service quality and efficiency.
This method is part of the broader ACD (Automatic Call Distribution) system, which routes calls based on various criteria, ensuring that customers are connected with the most suitable agents quickly.


NEW QUESTION # 51
Select the default page name which the editor automatically adds when you create a new script.

  • A. Home Page
  • B. Script Page
  • C. Start Page

Answer: C

Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.


NEW QUESTION # 52
Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer's first name on the script page. Help him by choosing the correct syntax.

  • A. {(Outbound.First Name)}
  • B. Outbound.First Name
  • C. {{Outbound.First Name}}
  • D. ((Outbound.First Name))

Answer: C

Explanation:
In Genesys Cloud CX, when creating custom scripts, the correct syntax to display dynamic data, such as a customer's first name, involves using double curly braces {{ }}. This syntax is used to reference data variables within the script.
* {{Outbound.First Name}}: This syntax correctly refers to the "First Name" attribute from the Outbound object in the script. When the script is run, this placeholder will dynamically display the customer's first name based on the data provided in the Outbound Campaign.
Using the correct syntax is crucial for ensuring that the data is pulled correctly and displayed as intended in the script.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 53
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